Refund and Cancellation

At Khedutsathi, we aim to provide a seamless and satisfactory shopping experience for our valued customers. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities when it comes to refunds, cancellations, and returns.

Order Cancellation:

• You can cancel your order within 24 hours of placing it. To cancel, please log in to your account and locate the order in the 'My Orders' section. Click on 'Cancel Order' and follow the prompts.
• Once the cancellation request is submitted, the refund will be processed within some days.
• Orders cannot be canceled if they have already been dispatched. In such cases, please refer to our Return Policy.

Return Policy:

• We strive to ensure that all products are of the highest quality and meet your expectations. However, if you receive a damaged, defective, or incorrect item, please contact our customer support team within [X days] of receiving the order.
• Returns are accepted within [X days] from the date of delivery. To initiate a return, please log in to your account, go to 'My Orders,' select the order, and click on 'Return Items.'
• Returned products must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

Non-Returnable Items: Certain items are not eligible for return or refund, including but not limited to: Perishable goods such as fresh produce Custom-made or personalized items Intimate or sanitary goods Refusal of Refund: We reserve the right to refuse a refund or return if: The returned product does not meet the return criteria The product has been used, damaged, or altered The return request is made after the specified time frame

Non-Returnable Items:

Please note that certain items are non-returnable and non-refundable, including, but not limited to:

• Perishable goods, such as fresh produce and food items
• Custom-made or personalized products
• Intimate or sanitary goods, including certain health and wellness items

Refusal of Refund:

We retain the right to decline a refund or return request if:

• The returned product does not meet the specified return criteria
• The product has been used, damaged, or altered after delivery
• The return request is made beyond the specified time frame

Should you have any questions, concerns, or require further clarification about our Refund and Cancellation Policy, please do not hesitate to reach out to our friendly and knowledgeable customer support team. You can contact us via email at [customer support email] or call us at [customer support phone number].

Remember to adapt this policy to your specific business needs and local regulations. Additionally, consider having this policy available on your website's footer or checkout page, making it easily accessible for your customers. It's always a good practice to consult with legal professionals to ensure compliance with applicable laws and regulations.